Services for care homes

On 30th November 2017 the Competition and Markets Authority published its market study into residential and nursing care homes for older people. They identified problems in the market, including that “those requiring care need greater support in choosing a care home and greater protections when they are residents.” In part they sought to address that problem with a new paper in November 2018, “UK care home providers for older people – advice on consumer law.”

The full paper runs to 147 pages, and addresses in particular:

  • Upront information
  • Treating residents fairly
  • Quality of service
  • Complaints handling

The CMA have made it clear that they expect the advice to be followed, and in an open letter to care home providers announced that they and other enforcers will take action against homes that are not complying with consumer law. A compliance review is to follow, in November 2019.
The expert team at Rawlins Davy can help to ensure that you comply, regardless of your starting point. You may simply instruct us to review and refresh your existing documents. Alternatively, you may need an entirely new set of policies and procedures. Our pricing is fair, transparent, and agreed up front – and if you are a member of, or join our referral network you may benefit from significant discounts.

If you would like to know more, please contact Mark Kiteley to arrange a free and without obligation review of your requirements.

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