This firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact Patricia Smith, who is a Director at this firm, on 01202 558844 or by email to patricia.smith@rawlinsdavy.com or by post to our office at Heliting House, 35 Richmond Hill, Bournemouth, BH2 6HT.

We have a procedure in place which details how we handle complaints which is available on request.

We have eight weeks to consider your complaint. If we have not addressed it within this time, you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court. A complainant to the Legal Ombudsman must be one of the following:

a) An individual;

b) A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003

(broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet value not

exceeding €2 million);

c) A charity with an annual income less than £1 million;

d) A club, association or society with an annual income less than £1 million;

e) A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.

Legal Ombudsman Contact Details:

Address: PO Box 6806, Wolverhampton, WV1 9WJ

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

The firm is committed to ensuring that all Directors and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against the firm.

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